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Confidential. Professional. Governance-First.

Resolve Issues.
Maintain Wellbeing.

Our Employee Assistance Programme (EAP) offers confidential, professional support to help employees address challenges early and remain effective at work. Designed specifically for Singapore SMEs.

Explore Services View Blueprint

Direct Access Services

Group Workshop

Facilitated sessions for teams to address workplace stress and build resilience collectively.

$350 SGD
Popular

Video Counselling

Secure, confidential telehealth sessions for convenient access to professional support.

$90 SGD

Individual Counselling

In-person, one-on-one professional guidance tailored to personal or work-related challenges.

$100 SGD
Transparency & Governance

LEAN EAP Blueprint Framework

Our comprehensive operational model designed exclusively for Singapore SMEs (50–200 Employees). Partner-led, usage-based, and governance-strong.

1. Purpose

Confidential, workplace-embedded support for Depression, Anxiety, Stress, and Burnout. Designed for SMEs needing simple access, predictable cost, and trusted human support (no heavy tech).

3. Target Client Segment

Primary: Singapore SMEs (50–200 employees) with no in-house psychologist, limited HR maturity, and high stress. Entry criteria requires leadership buy-in and HR contact.

2. Core Offering (Minimum Viable EAP)

  • Short-Term Counselling: 3–6 sessions per case (In-person/Video).
  • Crisis & Trauma Support: Workplace incidents, bereavement, critical escalation.
  • Referral Pathway: IMH, private psychiatric care, AIC/MOH ecosystem.

What this is NOT: A psychotherapy clinic replacement, HR performance tool, long-term psychiatric service, or digital wellness app.

4. Lean Pricing Model

  • 10 Sessions (Pilot) S$1,200
  • 20 Sessions (Medium) S$2,500
  • 50 Sessions (Large) S$5,000

Top-up: S$150/session. 12-Month validity.

5. Delivery & Confidentiality

Direct employee-to-counsellor contact. Employer receives only aggregate reports (usage counts, general themes).

Employer NEVER receives: Personal details, Diagnosis, Session notes, Identity.

6. Governance Safeguards

  • PDPA Compliant
  • Licensed / SAC-registered
  • MOH/AIC referral-ready
  • Suicide risk assessment pathway
  • Mandatory escalation protocol

7. Panel & 8. SME Implementation (90 Days)

Panel: Recognised credentials, indemnity insurance, experience in trauma/burnout. Pay-per-session SLA.

  • Phase 1 (Wk 1-3): Setup & Legal Review
  • Phase 2 (Wk 4-10): Pilot Deployment & Tracking
  • Phase 3 (Wk 11-13): Evaluation & Risk Review

9. Success Metrics & 10. Risk Control

KPIs: ≥3–6% utilisation, zero governance breach, ≥40% margin. Optional: Reduced absenteeism.

Risks Managed: Low utilisation (Awareness), Confidentiality (PDPA strict handling), Financial (Bundle cap), Mission drift (Board review).

11. Differentiation & 14. Operating Principles

Not competing on apps, AI, or large enterprise contracts. Competing on trust, face-to-face support, governance credibility, SME simplicity, and human depth.

Principles: Lean, Human-centred, No tech build, Partner-led, Governance-first.

12. Scale & 13. Exit Criteria

Scale only if: Demand validated, unit economics proven, governance clean. (MNC entry requires separate approval).

Exit if: Utilisation <2%, reputational risk identified, governance breach, negative economics.

This is a controlled exploration to protect reputation, financial exposure, and governance integrity.

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